Refunds:
At Icon Byte Systems, customer satisfaction is important to us, and we aim to make the refund process clear and straightforward.
Please review the following:
- Customers may choose to receive their refund through:
- The original payment method
- Store credit (if applicable)
- Refunds are generally processed within 5–7 business days after the returned product has been received and approved.
- Customers will receive email notifications to stay informed about the status of their refund.
Damaged or Defective Products:
If you receive a product that is damaged or defective, please contact us within 14 days of delivery to report the issue.
In such cases, we will:
- Arrange a replacement or issue a full refund, depending on the situation
- Cover any return shipping costs related to the issue
Return Shipping Costs:
Responsibility for return shipping costs will depend on the reason for the return:
- Customers are responsible for return shipping if the item is returned due to change of mind or no longer needed
- We will cover return shipping costs if the product is defective, damaged, or incorrect
If you have any questions or need further clarification regarding our Refund Policy, please contact our customer support team.
Contact Information
Email: info@iconbytesystems.com
Phone: +1 (512) 348-7747
Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM (CT)