Eligibility & Return Policy
At Icon Byte Systems, customer satisfaction is important to us. We strive to ensure you are fully satisfied with your purchase. Depending on the product type and category, returns may be accepted within 30 days of purchase. Any specific restrictions related to certain products or categories will be clearly stated on our website.
To initiate a return, customers must contact us with their order number and the reason for the return request.
Simple Return Process
We aim to keep the return process straightforward and transparent. Detailed instructions will be provided once your return request is approved, including any necessary documentation.
In cases of “Change of Mind” or when the product is no longer required, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method to ensure safe delivery.
In situations where the return is due to our error or a verified issue, Icon Byte Systems will cover the return shipping costs and ensure a smooth process.
Refund Options & Processing Time
Customers may choose between:
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A refund to the original payment method
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Store credit
Refunds are typically processed within 7–10 business days after we receive and inspect the returned item. You will be notified via email once your refund has been initiated.
Restocking Fee
A 25% restocking fee may apply under the following circumstances:
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Items returned in a condition different from when they were purchased
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Returns made beyond the eligible return period
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Returns due to change of mind
This fee helps cover inspection, repackaging, and administrative costs.
Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 14 days of delivery. We will arrange for a replacement or issue a refund as needed. In such cases, Icon Byte Systems will cover all return shipping costs.
Return Shipping Responsibility
Unless the product is damaged, defective, or incorrect, customers are responsible for return shipping charges. Full details are outlined in our policy to maintain transparency.
Non-Returnable Items
Certain products may be marked as “Final Sale” and are not eligible for return, exchange, or refund. These items will be clearly identified on our website at the time of purchase.