1. Return Eligibility:
At Icon Byte Systems, we understand that there may be situations where you need to return a product.
To ensure a smooth return process, please review the following:
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All Products are eligible for return within 21 days from the date of delivery unless otherwise and any specific conditions will be clearly stated on the product page.
- Item must be returned in their original condition, including packaging and all accessories.
2. Initiating a Return:
To start a return, please contact us and provide the following details:
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Order number
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Reason for the return
3. Return Process:
We aim to make the return process simple and convenient:
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If the return is due to a change of mind or the item is no longer needed, the customer is responsible for return shipping costs.
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If the return is due to an incorrect item, defect, or issue on our end, we will cover the return shipping.
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For secure returns, we recommend using a trackable shipping method.
4. Restocking Fees:
In certain cases, a restocking fee of up to 25% may apply. This may include:
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Returns due to change of mind
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Items reported as defective or damaged but found to be in proper working condition after inspection
5. Final Sale Items:
Certain products may be marked as “final sale” and are not eligible for return. These items will be clearly identified on our website, and return requests will not be accepted for such products.
If you have any questions or need assistance with your return, please contact our customer support team. Your satisfaction is important to us.
Contact Information
Email: info@iconbytesystems.com
Phone: +1 (512) 348-7747
Hours of Operation: Monday to Friday, 9:00 AM – 6:00 PM