FAQs
Frequently Asked Questions (FAQs)
About Us
What is Icon Byte Systems?
Icon Byte Systems is a U.S.-based online store for IT hardware, operated by SAMS TRADING NETWORK LLC. We focus on providing reliable tech products like storage devices and computer components for both individuals and businesses.
Where are you located?
We’re based in Katy, Texas:
925 S Mason Rd, Ste 324, Katy, TX 77450, USA
Who do you sell to?
Anyone who needs dependable IT hardware—whether you're a business upgrading systems or an individual building your setup.
Products
What kind of products do you sell?
We offer a range of IT hardware, including:
- SSDs and hard drives
- Storage devices
- Memory (RAM)
- Computer equipment and accessories
Are your products authentic?
Yes—everything we sell is genuine and carefully selected to meet quality and performance standards.
Orders & Payments
How do I place an order?
Just add your items to the cart and complete checkout on our website—it’s quick and straightforward.
Is my payment secure?
Yes. Payments are processed securely through trusted providers like Stripe. We don’t store your payment details.
When will I be charged?
You’ll be charged at checkout when your order is placed.
Will I get an order confirmation?
Yes, you’ll receive an email right after checkout with all your order details.
Shipping
How long does delivery take?
- Processing: 1–2 business days
- Delivery: 4–7 business days
So most orders arrive within about a week.
How much is shipping?
We charge a flat $10 shipping fee anywhere in the U.S.
Can I track my order?
Yes—you’ll get a tracking number by email once your order ships.
Do you ship outside the U.S.?
Right now, we mainly ship within the United States. If you have a special request, feel free to contact us.
What if my order is delayed or damaged?
Reach out to us right away—we’ll work with the carrier and make it right.
Returns & Refunds
Can I return an item?
Yes. You have 21 days from delivery to return your item, as long as it’s in its original condition and packaging.
Who pays for return shipping?
- You pay if you changed your mind
- We cover it if the item is defective, damaged, or incorrect
Are there restocking fees?
In some cases (like change-of-mind returns), a fee of up to 25% may apply.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5–7 business days.
What if I receive a defective product?
Contact us within 14 days—we’ll replace it or issue a full refund at no extra cost.
Privacy & Security
What information do you collect?
Basic details like your name, contact info, and shipping address—just what’s needed to process your order.
Do you store my payment info?
No. Payments are handled securely—we don’t store sensitive financial data.
Do you use cookies?
Yes, to improve your browsing experience and help the site run smoothly.
Support
How can I contact you?
- Email: info@iconbytesystems.com
- Phone: +1 (512) 348-7747
When are you available?
Monday to Friday, 9:00 AM – 6:00 PM (Central Time)
Can I reach out for bulk orders or partnerships?
Absolutely—just contact us and we’ll be happy to discuss your needs.
Final Notes
Can your policies change?
Yes, we may update them from time to time. Any changes will always be posted on our website.