Refund policy

Returns & Refunds Policy

At Icon Byte Systems, customer satisfaction is important to us. We strive to provide a clear and transparent returns and refunds process.

Return Eligibility

Most products may be returned within 30 days of delivery unless otherwise stated on the product page.

To be eligible for a return, items must be returned in their original condition, including original packaging, accessories, manuals, and documentation. Proof of purchase may be required.

How to Start a Return

To request a return, please contact us at:

Email: info@iconbytesystems.com

Phone: +1 (512) 348-7747

Please include your order number and the reason for the return.

Items returned without prior authorization may not be accepted.

Return Shipping

If the return is due to a change of mind or the item is no longer needed, the customer is responsible for return shipping costs.

If the item received is defective, damaged, or incorrect, Icon Byte Systems will cover the return shipping costs.

We recommend using a trackable shipping method for all returns.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us within 14 days if you receive a defective, damaged, or incorrect item.

After reviewing the issue, we may provide a replacement, repair, or full refund as appropriate.

Restocking Fees

A restocking fee of up to 25% may apply in certain situations, including:

Returns due to a change of mind
Products reported as defective or damaged but found to be fully functional after inspection

No restocking fee will apply to verified defective, damaged, or incorrectly shipped items.

Final Sale Items

Products marked as Final Sale are not eligible for return or refund. These products will be clearly identified on the product page before purchase.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be issued to the original payment method. Where applicable, store credit may also be offered.

Refunds are typically processed within 5 to 7 business days after the return has been approved. Depending on your financial institution, additional processing time may apply before the funds appear in your account.

Exchanges

If you wish to exchange an item, we recommend returning the original product and placing a new order once the return has been approved.

Contact Us

If you have any questions regarding returns or refunds, please contact us: