Política de reembolso

At Icon Byte Systems, customer satisfaction is important to us. We strive to provide a clear and transparent returns and refunds process.

Return Eligibility

Most products may be returned within 30 days of delivery unless otherwise stated on the product page.

To be eligible for a return, items must be returned in their original condition, including original packaging, accessories, manuals, and documentation. Proof of purchase may be required.

How to Start a Return

To request a return, please contact us at:

Email: info@iconbytesystems.com
Phone: +1 (512) 348-7747

Please include your order number and the reason for the return.

Items returned without prior authorization may not be accepted.

Return Shipping

We provide free return shipping for eligible returns approved in accordance with this policy.

Return instructions will be provided once your return request has been reviewed and approved.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if you receive a defective, damaged, or incorrect item.

After reviewing the issue, we may provide a replacement, repair, or full refund as appropriate.

Photos of the item and packaging may be requested to assist with the review process.

Non-Returnable Items

The following items may not be eligible for return:

Products marked as Final Sale
Customized or special-order items
Products damaged through misuse, neglect, or unauthorized modification
Items returned in a condition different from how they were received

Any non-returnable items will be clearly identified on the product page where applicable.

No Restocking Fees

Icon Byte Systems does not charge restocking fees for approved returns.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method used for the purchase.

Refunds are typically processed within 5–7 business days after approval. Depending on your bank, credit card issuer, or payment provider, additional processing time may be required before funds appear in your account.

Exchanges

If you wish to exchange an item, we recommend contacting our customer support team for assistance.

Depending on product availability, we may offer a replacement item or assist you with returning the original item and placing a new order.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Icon Byte Systems
SAMS TRADING NETWORK LLC